Terms of Service

1. Acceptance of Terms

By accessing or using Majesta Health's website and services (“Services”), you agree to be bound by these Terms of Service. If you do not agree, please do not use our Services.

2. Services Description

Majesta Health is a telehealth platform that connects patients with licensed healthcare providers for weight management consultations and GLP-1 medication prescriptions. We are not a pharmacy, insurance company, or replacement for emergency medical care.

3. Eligibility

You must be at least 18 years old and a resident of the United States to use our Services. You must provide accurate and complete health information. Providing false or misleading health information may result in termination of your account.

4. Medical Disclaimer

Majesta Health facilitates access to licensed healthcare providers but does not itself provide medical advice, diagnosis, or treatment. All medical decisions are made by independent licensed physicians. A prescription is not guaranteed. Physicians may determine that GLP-1 treatment is not appropriate for your situation. Compounded medications dispensed through our partner pharmacy network are not FDA-approved as final products; the active pharmaceutical ingredient is FDA-registered.

By using the Services, you agree to the Telehealth Informed Consent provided on our Telehealth Consent page. You may be asked to re-affirm the consent during the clinical assessment process.

5. Subscription and Billing

Our Services are offered as a monthly subscription. By subscribing, you authorize recurring monthly charges to your payment method. Subscriptions automatically renew until canceled. You may cancel at any time, and your access will continue through the end of your current billing period.

Medical consultation fee. A $20 medical consultation fee is included in your first-month charge and is collected on a pass-through basis to the licensed physician who reviews your file. The medical consultation fee is not retained by Majesta Health and compensates the reviewing physician for their clinical work. The medical consultation fee is non-refundable once the clinical review has been performed.

6. Refunds and the Month 6 Milestone Benefit

If the reviewing physician determines that you are not a clinically appropriate candidate for GLP-1 treatment after reviewing your assessment, the medication portion of your charge is refunded automatically. The $20 medical consultation fee paid through to your provider is non-refundable, because the physician has already performed the clinical review. Once medication has shipped from our partner pharmacy, all sales are final.

Month 6 milestone benefit: Clinical evidence shows the largest weight loss with GLP-1 medications happens between months 6 and 9 of consistent treatment (STEP-1, NEJM 2021; SURMOUNT-1, NEJM 2022). To support patients to that milestone, the medication for your sixth month is included at no additional charge after five consecutive paid monthly cycles. This is a one-time benefit per patient, applied automatically without coupon codes or forms. A medical consultation fee may still apply if the physician performs a refill review during the included month. The benefit is not repeated in subsequent billing cycles. If you cancel before Month 6, the benefit does not apply to a future re-subscription. See our Billing Policy for complete details.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy and HIPAA Notice for information on how we handle your data.

8. Limitation of Liability

To the maximum extent permitted by law, Majesta Health shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services. Our total liability shall not exceed the amounts paid by you in the twelve (12) months preceding the claim.

9. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through our website. Continued use of our Services after changes constitutes acceptance of the updated Terms.

10. Contact

For questions about these Terms, contact us at support@majestahealth.com.